Overview

Alpinasaunas operates this website and all related services, including content, features, and tools, to provide a seamless shopping experience (the “Services”). Our store is hosted on Shopify, which enables us to securely deliver these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you interact with our Services, including when you browse our website, make a purchase, or contact us.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

Information We Collect

When we refer to “personal information,” we mean data that can identify you directly or indirectly. This does not include anonymized or aggregated data.

Depending on your interaction with us, we may collect the following types of information:

• Contact Information
  
  Name, billing and shipping address, phone number, and email
  
• Payment Details
  
  Payment method, transaction records, and billing-related information
  
• Account Information
  
  Login credentials, preferences, and account settings
  
• Transaction Activity
  
  Products viewed, added to cart, purchased, returned, or exchanged
  
• Communication Data
  
  Messages or inquiries you send to our support team
  
• Device & Technical Data
  
  IP address, browser type, device information, and network details
  
• Usage Data
  
  How you interact with our website, including browsing behavior and activity
  

How We Collect Information

We may obtain your information from several sources:

• Directly from you when you place an order, create an account, or contact us
  
• Automatically through cookies and similar technologies when you use our website
  
• From service providers assisting us with operations such as payments or analytics
  
• From partners or third parties where permitted by law
  

How We Use Your Information

We use your information to operate and improve our Services, including:

Order Processing & Service Delivery

To process payments, fulfill orders, arrange shipping, and manage returns or exchanges

Personalized Experience

To tailor content, recommend products, and remember your preferences

Marketing & Promotions

To send relevant offers and display advertisements based on your activity

Security & Fraud Prevention

To protect transactions, detect suspicious activity, and maintain platform safety

Customer Support

To respond to inquiries and provide assistance

Legal Compliance

To meet regulatory requirements and handle legal requests

Sharing Your Information

We may share your information in the following situations:

• With Shopify and trusted service providers (payments, hosting, logistics, analytics)
  
• With marketing and advertising partners for relevant promotions
  
• When required for order fulfillment or delivery services
  
• With affiliated companies within our business group
  
• To comply with legal obligations or protect our rights
  

Shopify Platform

Our Services are powered by Shopify. Information you provide may be processed by Shopify and its partners to support functionality, improve performance, and enable secure transactions.

For more details, please refer to Shopify’s privacy policy.

Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those third-party platforms. Please review their policies before sharing information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to request deletion.

Data Security & Retention

We implement reasonable safeguards to protect your information. However, no system is completely secure, and data transmission may carry risks.

We retain personal information only as long as necessary to:

• Provide our Services
  
• Meet legal obligations
  
• Resolve disputes
  
• Enforce agreements
  

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Accessing the data we hold about you
  
• Requesting corrections
  
• Requesting deletion
  
• Receiving a copy of your data
  
• Opting out of certain data uses (such as targeted advertising)
  

You may exercise these rights by contacting us directly.

Communication Preferences

You may unsubscribe from marketing emails at any time. Transactional or service-related messages may still be sent when necessary.

International Data Transfers

Your information may be processed in countries outside your own. Where required, we use appropriate safeguards to ensure data protection standards are maintained.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: sale@alpinasaunas.com